Frequently asked questions

General Questions

How can I upgrade/downgrade my VPS?

You can upgrade or downgrade your VPS any time, simply contact us and tell us to what plan you would like to switch to.

What happens if I reach my bandwidth limit?

Your VPS will be suspended for the remainder of the month.

You can purchase additional bandwidth by following these steps:

Login to the client portal.
Go to Services->Addons
Select 1TB of Additional traffic (One Time) Addon. Automatically re-activates suspended service (Please make sure to select the correct service)
Service gets re-activated automatically one the invoice is paid.

Alternatively, you can open a ticket or contact us at

Additional bandwidth is €2,50 euro/month per 1 TB (1000GB)

When does my bandwidth usage reset?

Bandwidth traffic resets on the 1st of every month.

Do you offer a trial period?

Yes! you can order and try our service, if for any reason you are unsatisfied, you can cancel your account within 7 days a full refund will be granted, no questions asked.

Do you have a Looking Glass and Status Page?

Looking Glass:
Status Page:

Account / Billing

What payment methods do you accept?

We accept over 80+ INTERNATIONAL payment methods. The following payment methods are accepted: PayPal, Payza, Skrill, Credit/Debit Cards, Real-time bank transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Monero, Zcash, Paysafecard, Astropay, Webmoney and more!

What's your refund policy?

For your peace of mind, our plans are backed by our 7-days money back guarantee policy. If you wish to cancel your VPS and you didn't get the chance to use it yet, you will get a full refund. If you cancel and usage was made you will get a prorata refund, this means that in the case of a refund, you only pay what you've used. Refunds are promptly issued within 48 hours of your request. No questions, no excuses.

Can I pay with a credit/debit card?

Yes, the following credit/debit cards are accepted:

Credit Cards: VISA, Mastercard, American Express, Diners Club, JCB, DISCOVER
Debit Cards: VISA Electron, Maestro, BLEUE

How can I cancel my service?

You can cancel your service by logging in to the Client portal -> Services -> My Services -> Request Cancellation.

VPS Related

What virtualization types do you use?

We use KVM virtualization, if you require OpenVZ virtualization please specify at checkout.

What is the difference between the virtualization methods?

OpenVZ is a container based virtualization This provides bare metal performance with lowest overhead. KVM is true virtualization it has no restrictions but higher overhead than OpenVZ.

Where are the servers located?

Our servers are located in the Netherlands. The servers are hosted in a datacenter located in the Amsterdam area close to one of the world's largest internet exchanges. You will be getting premium bandwidth, with the fastest connectivity to any destination in the world.

Do you support IPv6?

Yes, IPv6 is fully supported, If you need an IPv6 addresses assigned, Please open a support ticket with us. We can provide you with as many IPv6 addresses as you need, free of charge!